About Pioneer West Acceptance Corporation
We refer customer inquiries for mortgages to Pioneer West Acceptance Corporation (Pioneer) to insure that customers have access to the best mortgage, at the best rates available, from a wide range of financial institutions. Pioneer works with partners across Canada to deliver on this. When you submit your application, Pioneer will seek to provide mortgage financing based on uncompromising honesty, integrity, and professionalism. Their employees are dedicated to the highest level of quality service and utilize the most up-to-date computer technology to deliver this service. Pioneer's partnership with over 500 private investors and 100 institutional lenders means they can deliver the most competitive interest rates available.
At Pioneer we are committed to respecting and protecting your privacy and security. We have taken extensive measures to protect the security of your personal information and to protect your data from misuse and unauthorized access or disclosure. Pioneer exercises care in providing secure transmission of your information from your computer to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, Pioneer cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, Pioneer uses industry standard efforts to safeguard the confidentiality of your information, such as Firewalls, Secure Socket Layers as well as unique User Name and Password protections. We also restrict internal access of stored data to select employees that have been informed of our privacy policies. However, "perfect security" does not exist on the Internet and we urge you to contact us if you have concerns involving the security or privacy of your information.
Information Collected by Pioneer
If you submit a mortgage application to us you are required to provide certain information necessary to deliver the selected services. In some instances you will only provide personal information such as name, address, e-mail address, phone number and other contact information. In other cases you will be provide the preceding contact information as well as personal financial information in order that we can perform the services requested. The more information you share with us the more accurately we will be able to provide you with information and services you have indicated are of interest.
Use And Disclosure Of Information
Pioneer will not disclose any specific personal information to any third party other than legitimate suppliers and clients, such as financial institutions or real estate organizations.
Removal Of Personal Information
You can request that we purge the entirety of the personal information submitted by you through from our database by providing detailed instructions to us at the address given below. In such cases Pioneer will delete all digitally warehoused information you have submitted. Please note that Pioneer cannot purge information from the systems or other financial institutions that have subsequently been sent your personal information to provide their services. Please allow 2 weeks for processing of purge requests.
In the event of errors or omissions in any information Pioneer's sole responsibility shall be to use its best efforts to correct, by the issue of a corrected release, any errors or omissions which it or any of its employees, servants or agents may have made, negligently or otherwise, in transmitting copy accurately and which are brought to its attention. Without limiting the generality of the foregoing, in no event shall Pioneer or any of its servants, employees or agents be liable in contract, tort or otherwise to any person (including, without limitation, the subscriber) for any loss, damage, injury, liability, cost or expense of any nature (including, without limitation, direct, indirect, consequential, incidental, special and punitive damages) which such person may suffer or incur as a result of any such errors or omissions or any delays in transmission or non-transmission.
Fees and Services
Like all mortgage brokers, Pioneer acts as an intermediary between borrowers and a wide variety of mortgage lending financial institutions including banks, trusts, credit unions and life insurance companies. Mortgage lending financial institutions pay mortgage brokers "correspondent" or "placement" fees for originating and underwriting new mortgage loan business on their behalf. In the vast majority of cases a mortgage broker is paid by the lender and therefore does not charge the borrower, however, in some cases where the application is complex or mortgage financing is difficult to arrange, the mortgage broker may charge a fee to the borrower for services rendered. Ask your Pioneer broker about any applicable fees, and then decide whether to proceed or cancel your application
Your Acceptance of these Terms
The foregoing policies are in effect as of July 9th, 2001. Pioneer reserves the right to change this policy statement at any time by posting the revised policy on this website. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
Pioneer West Acceptance Corporation
1433 Lonsdale Avenue, Suite 223
North Vancouver, British Columbia
Mortgage Services: 1-877-987-1420